We're thrilled to be offering you secure video visits. While we love it when you visit us in the office, we understand that it's not always convenient to do so. Video visits allow you to receive the same quality care as you do in the clinic, without taking time off work or finding a sitter to see us.
An attempt will be made to submit reimbursement for your virtual visit to your insurance and only your copay or deductible will be collected. If our systems indicate that your insurance does not provide services for telemedicine, most visits will cost $60 to $80, based on the level of complexity of your visit.
Video visits are appropriate for many types of appointments, especially follow-up and minor urgent care. Feel free to request a video visit right here from the website. We look forward to seeing you soon!
Click here to request your video visit online, or call our front desk to schedule: (210) 534-2566
Look out for an email or text and log in to Chiron Health to confirm your info using your favorite device
Log in 15 minutes before your video visit and come prepared with questions for your provider
“This is such a fantastic idea! The video is high-quality and so easy to set up. Great for the provider and the patient for keeping in touch and monitoring treatment. Saves a LOT of gas.”Erica
“After having already established a rapport with my provider, this provides a much more efficient way to follow-up. I can’t even imagine going to a random provider through a service like Teladoc!”John
“Being the parent of two special needs children this is an amazing technology that will enable us to have a provider available in our house to help make decisions about the care of our daughters. Absolutely fantastic idea.”Liz
Please log in 15 minutes before your appointment. Have questions? We're here to help you through every step!
Wi-Fi or a wired connection is strongly preferred for a great video visit experience.
This will help cut down on background noise and keep the conversation with your provider private.
Sometimes we run a few minutes behind, just like in the office. Feel free to check facebook or email while you’re waiting.
Our friends at Chiron Health are available to answer any technical questions you may have. You can chat with their support team directly in the app (web & mobile) or contact them with the info below.
Please provide information about yourself, preferred appointment date and time, and a brief description of why you’re requesting an appointment. Our staff will get back to you as soon as possible.
Your appointment request has been submitted. Our staff will get back to you as soon as possible with an appointment confirmation or alternate appointment times.
If you have immediate questions, please contact our office: (210) 534-2566
Something went wrong and your form did not make it through. Try again, or for immediate assistance, please contact our office: (210) 534-2566
This form will be sent to ALON Family Health via electronic communication. I understand that electronic communication is a convenience and not appropriate for emergencies or time-sensitive issues. Additionally, I understand that the security and privacy of electronic communication cannot be guaranteed. Further, I understand that electronic communication should not be used to transmit highly sensitive or personal information.
With regard to my protected health information, I understand that ALON Family Health can send unencrypted emails ONLY if I am advised of the risks. I understand ALON Family Health and Chiron Health are not responsible for information lost due to technical failures.
I understand that all of the information contained in and or attached to electronic messages is privileged and confidential and is covered by the Electronic Communications Privacy Act, 18 U.S.C. § 2510-2521.
I consent to e-mail and SMS communication with ALON Family Health and Chiron Health.